Política de reembolso
Refund & Return Policy
shoesworld
At shoesworld, we are committed to providing quality products and a smooth shopping experience worldwide. If for any reason you are not fully satisfied with your purchase, please review our refund and return policy below.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase (order number or confirmation email) is required
To start a return request, please contact us at:
📩 contatoshoesworld@gmail.com
Our support team will provide detailed instructions on how to proceed.
2. Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Include the following in your email:
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Your order number
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Clear photos or videos showing the issue
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A brief description of the problem
After review, we may offer:
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A replacement at no additional cost
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A partial refund
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A full refund
This will depend on the situation and product condition.
3. Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method
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Processing time may take 5–10 business days, depending on your bank or payment provider
Please note that original shipping costs are non-refundable unless the return is due to our error.
4. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Shipping fees are non-refundable.
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In some cases, we may provide a return address based on the customer’s region.
We recommend using a trackable shipping service, as shoesworld is not responsible for lost return shipments.
5. Non-Returnable Items
The following items cannot be returned:
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Items marked as “Final Sale”
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Used, worn, or damaged items (not due to manufacturing defect)
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Gift cards
6. Order Cancellations
Orders can be canceled within 24 hours of purchase.
After this period, orders may already be processed or shipped and cannot be canceled.
To request a cancellation, contact us immediately at:
📩 contatoshoesworld@gmail.com
7. International Orders
As we operate globally, customers are responsible for:
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Customs duties (taxes charged by your country)
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Import taxes or clearance fees
These charges are determined by your local customs authority and are not controlled by shoesworld.
8. Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you have completed these steps and still have not received your refund, please contact us at:
📩 contatoshoesworld@gmail.com
9. Contact Information
If you have any questions about this policy, please contact our support team:
shoesworld
📧 contatoshoesworld@gmail.com
We are here to help and ensure your satisfaction.